Last updated: November 10, 2026
These terms cover the websites, text messages, calls and services of One Solution Agency, Inc. ("OSA," "we," "us"), a Washington corporation and licensed insurance agency. By using our services, you agree to these terms.
Our agents and website explain coverage in general terms. Quotes are estimates until a carrier approves your application. Your policy documents from the insurance company always control: coverage, eligibility, rates and claims are decided by the carrier, not by OSA.
Some of our messages and answers use automated tools, including artificial intelligence. They can make mistakes. Ask for a licensed agent at any time and we'll connect you to one.
Give accurate information, and use our services only for yourself or someone you are authorized to act for. Never send Social Security numbers, bank or card numbers, or passwords by text or email; our agents collect those only through secure carrier forms or by phone.
Our websites, wording and logos belong to One Solution Agency, Inc. or its licensors. You may use them only to use our services.
Our websites and messaging services are provided "as is." We don't promise they will be uninterrupted or error-free.
As far as the law allows, One Solution Agency, Inc. isn't liable for indirect, incidental or consequential damages from using our websites or messaging services, and our total liability for them won't exceed $100. This doesn't limit any right you have under your insurance policy or under insurance law.
These terms follow Washington law. Any dispute about our websites or messaging services will be settled by binding individual arbitration under the American Arbitration Association's consumer rules, held remotely or in King County, Washington. You may instead bring a claim in small claims court, or file a complaint with your state insurance department at any time. You and we each give up the right to a jury trial and to class actions. You may opt out of arbitration within 30 days of first using our services by emailing info@onesolutionagency.com.
We may update these terms. We'll post the new date at the top, and for big changes we'll give notice on our site or by text.
One Solution Agency, Inc. · (844) 431-5433 · info@onesolutionagency.com
Last updated: November 10, 2026
One Solution Agency, Inc. is a licensed insurance agency. We help people and employers find and enroll in insurance, and we support the agents who work with us. This policy explains what we collect, how we use it, and the choices you have.
We collect health details or government ID numbers only when a carrier's application requires them, and only through the carrier's secure forms or by phone with a licensed agent.
To quote, apply for and service your coverage; to answer your questions and send the reminders you asked for; to pay and support our agents; to keep our systems secure; and to meet our legal and licensing duties.
We do not sell your information, and we don't share it for advertising. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party.
Some messages are answered with the help of an AI model. Our AI provider doesn't use your data to train its models. Our staff can review conversations to fix problems and improve answers.
Our websites record how each visit is used: the pages you view, where you click and scroll, and what you type into our forms, so we can replay visits to fix problems and improve the site. Password fields are never recorded. When you give us your name on a form or sign in, we link the visit to you. Recordings are stored encrypted in our own Amazon Web Services account in the United States. Only our company leadership can view them; personal details stay hidden until a viewer chooses to show them, and that choice is logged. We never sell recordings or use them for advertising. To see or delete what we recorded about you, contact us.
As an insurance agency, we follow the Gramm-Leach-Bliley Act and state insurance privacy laws. When we work for an employer's group health plan, protected health information is handled under HIPAA and our agreement with that plan.
We keep information while you are a client or prospect, and then as long as insurance and tax laws require, up to 10 years. After that, we delete it or remove anything that identifies you.
Our systems and staff are in the United States. Data is encrypted at rest, and in transit everywhere except standard text messages, which phone carriers don't encrypt. Access is limited to people who need it and requires strong sign-in.
Our services are not for children under 13, and we don't knowingly collect their information. Dependents' details come from the adult who adds them, only for coverage.
We'll post any update here with a new date, and give notice for big changes.
One Solution Agency, Inc. · (844) 431-5433 · info@onesolutionagency.com · Contact us
